Stay S.A.F.E (Strategies Against Force Escalation)

A unique hybrid training program designed to equip your security personnel with the knowledge and skills needed to handle any security scenario with confidence, professionalism, and safety. Our modular training consists of a series (10) of 2-hour seminars, each taking a specialized look at a specific core area of the MB Security Guard Training Manual. The complete program covers 20 hours of training, but customers can access only the training they require, taking any, all, or some of the training blocks offered.  This program focuses on preparing your team to proactively prevent conflict rather than resorting to forceful measures.

What makes Stay S.A.F.E. different?

Our unique approach integrates customer-centered security with proven techniques for de-escalating and managing tense situations, ensuring your team can effectively handle conflict while maintaining a positive customer experience. This isn’t just lip service—it’s practical, everyday engagement that helps reduce the risk of escalation.

Each seminar covers one of the key areas needed to become a licensed security guard, and they can be taken individually or as a full program. Whether you're refreshing experienced guards or giving new hires a deeper dive into practical, real-world security management, Stay S.A.F.E. ensures your team is always ready to respond to any situation with respect and professionalism.

Customer Engagement, Done Right:

At the heart of our training is the 4 C's of Customer Engagement – Customer Experience, Conversation, Content, and Collaboration. We weave these principles into every course, reinforcing the importance of building rapport, using clear communication, providing relevant content in the moment, and collaborating with those involved in any security scenario. By emphasizing these four pillars, we ensure that your security team is not only prepared to prevent and de-escalate situations, but also create a more positive and secure environment for everyone.

We will demonstrate Collaboration and Conversation in action, where the goal is to maintain control without escalating violence. It shows that customer service isn’t just about politeness—it’s about being able to stay safe and keep the peace through understanding, respect, and trust. When you treat people with respect, even in tense moments, it’s much harder for aggression to escalate.

Click here for the full Stay S.A.F.E workshop series